A custom donor portal connected a charity's giving, events and communications in one view.
Overview
Bright Futures Trust is a nonprofit company based in Edinburgh, United Kingdom. In 2023 we partnered with them on ux, web app, integrations.
The challenge
Bright Futures tracked donors across disconnected tools, missing renewal moments and duplicating outreach.
Our approach
We built a portal unifying donor records, giving history, events and email, integrated with their finance system.
The results
The team now sees each donor whole, times outreach better, and has grown retained recurring income.
- +43% — Donor retention
- 1 — Unified record
- -20 hrs — Monthly admin
Frequently asked questions
What does the donor portal unify?
Donor records, giving history, event attendance and communications, integrated with the finance system.
How did retention improve?
A complete donor view let the team reach people at the right moments instead of missing renewals.
Services delivered: UX, Web App, Integrations. Location: Edinburgh, United Kingdom.