A custom booking platform let an adventure operator manage guides, weather and payments in one place.
Overview
Alpine Guides Co. is a adventure travel company based in Queenstown, New Zealand. In 2023 we partnered with them on product design, web app, payments.
The challenge
Alpine Guides juggled bookings across spreadsheets, email and phone, losing slots and double-booking guides in peak season.
Our approach
We designed a booking platform with real-time availability, guide scheduling, weather-based rescheduling and integrated payments.
The results
The operator sells more trips with less admin, and last-minute cancellations are now rebooked automatically instead of lost.
- +52% — Trips sold
- -15 hrs — Weekly admin
- 98% — Slots filled
Frequently asked questions
Does the platform handle weather cancellations?
Yes. Affected customers are automatically offered the next suitable slot, reducing lost revenue from cancellations.
Can guides manage their own schedules?
Guides see and manage their assignments in the platform, and the system prevents double-booking automatically.
Services delivered: Product Design, Web App, Payments. Location: Queenstown, New Zealand.