A digital intake app cut paperwork and wait times across a clinic network.
Overview
Clearpath Clinics is a healthcare company based in Minneapolis, Minnesota, USA. In 2023 we partnered with them on ux research, web app, compliance.
The challenge
Paper intake forms created long waits, data-entry errors and privacy risks across Clearpath's clinics.
Our approach
We designed a secure, accessible intake app patients complete before arrival, integrated with the clinic's records system and audit trail.
The results
Check-in is faster, transcription errors have largely disappeared, and staff spend less time on data entry.
- -11 min — Avg wait
- -96% — Transcription errors
- +31% — Forms pre-filled
Frequently asked questions
Is patient data handled securely?
Yes. The app is built to healthcare privacy requirements with encryption and a full audit trail.
Can patients complete intake before arriving?
Yes. Patients fill forms on their own device ahead of time, which is what reduces in-clinic wait times.
Services delivered: UX Research, Web App, Compliance. Location: Minneapolis, Minnesota, USA.